Your satisfaction matters to us at Puppets Parade Co.
30-Day Returns
We offer a 30-day return window from the date your order is delivered for eligible products.
To request a return, please contact [Support Email] with your order number and reason for return.
Return Conditions
Items should be returned in their original condition, with all included accessories and packaging where reasonably possible. This does not affect your statutory rights.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us with your order number and photographs where possible. We'll arrange an appropriate replacement, refund, or other remedy.
Refunds
Once your return is received and assessed, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within the applicable legal timeframe.
Return Shipping
For change-of-mind returns, [Specify who pays return postage and the return destination]. For faulty or incorrectly supplied goods, we'll meet our legal obligations regarding return costs.
Your Legal Rights
UK customers generally have a statutory 14-day cancellation period for eligible online purchases, alongside rights relating to faulty or misdescribed goods. These rights are not limited by our voluntary returns policy.